Refund policy

🔒 JingleNuts™ Return & Refund Policy

At JingleNuts™, we want to provide a smooth and transparent shopping experience. By placing an order on our website, you agree to the terms outlined below.

For questions regarding returns or refunds, contact us at jinglenuts.shop@outlook.com.

📦 Returns

We accept return requests within 14 days of delivery.

To qualify for a return:

The item must be unused and unworn
The item must be in its original condition
The item must be returned in its original packaging
Proof of purchase must be provided

⚠️ Product Information & Expectations

We make every effort to accurately display and describe our products.

However:

Slight variations in color, appearance, dimensions, print placement, or material may occur
Colors may appear slightly different depending on screen settings and lighting
Some promotional images may contain enhanced or AI-assisted visuals for demonstration purposes
Actual product appearance may vary slightly from marketing images

These minor variations do not constitute product defects.

Customers are responsible for reviewing the product description, size chart, materials, and available color options before placing an order.

📏 Sizing & Fit

Customers are responsible for selecting the correct size before purchasing.

We strongly recommend reviewing the JingleNuts™ Size Guide before ordering.

Sizing-related dissatisfaction does not automatically qualify for a refund if the item received matches the measurements and size selected at checkout.

If you are between sizes, we generally recommend choosing the larger size for a more relaxed fit.

📦 Packaging

Packaging may experience minor wear or cosmetic damage during transportation.

Minor packaging damage does not qualify for a refund or replacement as long as the sweater itself arrives undamaged and usable.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrives damaged
The wrong item was received
The product has a verified manufacturing defect

Original shipping charges, when applicable, are non-refundable.

❌ Non-Refundable Situations

We may not provide refunds, returns, or exchanges for:

Worn, washed, or used items
Items damaged after delivery
Orders where the item matches the product description and size selected
Change of mind after receiving the order
Personal preferences regarding fit, feel, thickness, color, or appearance when accurately represented on the product page
Incorrect size selected by the customer
Minor differences in color, print placement, packaging, or dimensions
Damage caused by misuse, improper washing, or failure to follow care instructions
Delays caused by customs, weather, carriers, or circumstances outside our reasonable control

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

jinglenuts.shop@outlook.com

Please include:

Your order number
Clear photos or videos of the item
Photos of the packaging
A short description of the issue

Requests submitted after 48 hours may not be eligible for review.

🔍 Verification Process

We may request additional information or evidence before approving a claim.

Claims that do not contain sufficient supporting information may be denied.

🔁 Resolution Options

Depending on the circumstances, we may offer:

A replacement
Store credit
A partial refund
A return for refund
Another appropriate resolution

Requests may be denied when the product received matches the listing, selected variant, and stated specifications.

🚫 Chargebacks

We ask customers to contact JingleNuts™ Support before initiating a payment dispute or chargeback.

If an order has been delivered and matches the product listing, we may provide tracking information, delivery confirmation, order records, and other relevant documentation to the payment provider when responding to a dispute.

✅ Agreement

By placing an order with JingleNuts™, you confirm that:

You have reviewed the product description
You have reviewed the size chart before ordering
You selected the desired size and color
You understand that minor visual variations may occur
You agree to this Return & Refund Policy

For assistance, contact: